Invita Inks Deal with Al Kindi Specialised Hospital
Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, has signed a contract with Al Kindi Specialised Hospital for Cloud Contact Center Solution.
The Cloud Contact Center Solution for Al Kindi Specialised Hospital’s customer service department provides a solution that brings together the hospital’s support channels, enabling Customer Service staff to service the customers seamlessly and efficiently. This service in return, will enhance patient’s interaction with the customer service team while presenting a more flexible and robust platform that is cost-effective.
Our clients are able to instantly respond to customer queries via email, telephone, chat, video, SMS and various other electronic channels. Invita aims to empower users to learn the intuitive interfaces, enabling easy day-to-day operations.
Mr. Rahul Bhalla, CE, Invita stated: "Our State-of-the-art facility provides our clients with the highest standards of service. By utilizing our Cloud Contact Center Solution, clients are able to use multichannel solution at a very low cost, with flexible pay-as-you-use service. Invita aims to continually adapt to latest technologies to provide clients a world class solution without having them to worry about the infrastructure and the overheads of testing, running, securing, and updating the systems.