Invita launches its real-time Virtual Presence Solution
Invita Company B.S.C. (closed),
an ISO and PCI-DSS certified – leading provider of Business Process Outsourcing
BPO and Digital Transformation Solutions launched its all new Virtual Presence
(video call & co-browsing) solution. This solution will help your
businesses move your sales and customer services processes online and engage
your customers through your online presence. Invita’s virtual presence
solutions will be able to offer your customers the same comfort and assurances of
meeting and interacting with your representatives.
In the last one year,
Businesses and customers have had to rethink the way they interact, access or
provide the services that would have required them to be visiting and meeting
each other. Invita has been following the adoption of business-grade video chat
solutions, which have been on the horizon for the past few years, however the
need to adopt these technologies has never been in greater focus, than in the
last one year.
Invita has found that data
from early adopters of these solutions have shown that this has been beneficial
to both businesses and the customers. Invita believes that a video call
combined with co-browsing (together known as Virtual Presence) has helped take
Customer Services and Telesales to a different level, providing face to face interaction
and help communicate more effectively and efficiently. Virtual Presence is the
answer to the need for greater customer empowerment, for those customers who
have grown used to making their buying decisions, by doing their own research
and comparisons online. Combined with other solutions, Virtual Presence has
been used to complete end-to-end sales processes online.
“We strongly believe that
these Virtual Presence solutions are here to stay and undergo further
advancements. With greater access to businesses using one’s smartphone, these
solutions will be in greater demand as an alternative to a visit or an in
person meeting.” says Rahul Bhalla, CE, Invita.
If you are interested in
taking your company a step further, Invita can walk you through it with Virtual
Presence Solution, in addition to its wide range of RPA based technologies.