Invita to Manage Bahrain Tender Board Call Centre
Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, has signed an agreement with Bahrain Tender Board to manage their call center with the objective of providing quality service to the stakeholders, offering consistency in service and prompt support to the Government purchasing authorities, suppliers, contractors and other stakeholders in the kingdom.
The Call Centre will support this agreement by increasing the awareness of tendering processes, guiding stakeholders on various tender requirements and ensuring timely response to issues related to the e-tendering system queries thereby assuring the highest quality of service.
Invita’s dedicated team of agents with their skills in this field together with Invita’s Quality Management and Security Policies Department will form the perfect setting for success.
Mr. Rahul Bhalla, CE, Invita said: “We are proud to be an integral part in the success of this agreement with the Bahrain Tender Board. We are confident that our skilled workforce will display the highest standards of service and achieve the desired outcome of this assignment”.