Invita Upgrades its ISO Standard

Bahrain-based Invita, an ISO and PCI DSS certified regional provider of Business Process Outsourcing (BPO) services, has upgraded the ISO certification from 9001:2008 to 9001:2015. Invita was the first Third Party BPO in Bahrain to receive the ISO Certification in 2016.

To become ISO 9001:2015 certified, Invita underwent an evaluation process that included an upgrade to its: quality management system, departmental procedure manuals, a management system documentation review, pre-audit, initial assessment and clearance of non-conformances.

Invita’s decision to become ISO 9001:20015 certified is a proactive one that not only anticipates the market demands, but also demonstrates a commitment to providing quality services to all current and future clients.

Talking about the company's initiative, Invita CEO Rahul Bhalla said, “We are happy to have achieved another milestone with the aim of continually improving our standards. Invita will perform audits periodically to ensure compliance and to assess initiatives for continued improvement. Our aim at Invita is to provide our clients, with highly effective and quality customer relationship management services.