Invita’s AI Chatbot, ‘Herbie’, offers ‘human’ customer experiences 24/7
Invita, a leading provider of Business Process
Outsourcing (BPO) and Digital Transformation Solutions,
recently launched an AI enabled chatbot ‘Herbie’. The chatbot is from SunSmart
Global, Invita’s global AI Partner, and is the first in a range of Robotic
Process Automation services.
The
chatbot delivers human-like experiences across all customer channels including
voice, text, web chat, social and mobile, automating up to 70% of customer
conversations.
Invita Chief Executive, Rahul Bhalla, spoke
on the sidelines of the launch: “We are delighted to offer the latest in AI
technology. Customers now expect immediate responses and ‘Herbie’ meets this
demand by resolving customer queries instantly and from anywhere.”
He added: “It’s the perfect solution to stay
connected to customers and deliver exceptional customer experiences. Chatbots are
transforming customer communications and that’s why the chatbot market is predicted
to increase in value to reach $1.25 billion by 2025.”
Herbie is a highly advanced ‘virtual assistant’ that can ‘speak’ to customers as well as text in over 100+ languages. It easily integrates with existing business systems and provides customer insights by tracking conversations and linking teams with potential customers.
The launch of Herbie is aligned with Invita’s strategy to evolve the Kingdom’s business landscape by offering more advanced BPO technologies that change the way organization’s do business.
“AI is the future of customer service, and chatbots such as Herbie seem like humans
who are available to serve customers 24 hours a day, seven days a week, and 365
days a year!”