Invitato launch Voice Biometrics solutions
In a significant stride towards
incorporating Voice Biometrics Technology and a first in Bahrain, Invita
Company B.S.C. (closed), an ISO and PCI-DSS certified – leading provider of
Business Process Outsourcing (BPO) and Digital Transformation services has
signed an teaming agreement with Kaizen Secure Voiz Inc, a company specializing
in the field of voice biometrics carrying patented offerings like speaker
verification, speech authorization, speech analytics and AI powered Digit recognizer.
This move integrates the benefits of voice biometric into its contact centre
offerings.
On the occasion, Rahul Bhalla, CE of Invita said “We have seen an increased
adoption of our services like AI Chatbots, RPA and Sentiment analysis. As leading experts in CX solutions, we are
always looking for breakthrough ways to bring new value to our customers. We are delighted to be one of the first providers to deliver voice biometrics to companies who wish to eliminate customer
friction without any compromise on security. The customer only needs to speak,
there is no need for any other additional authentication methods, all achieved
with unparalleled real-time accuracy and precision.”