Invita is perfectly positioned in the GCC region as a leading multi-lingual Contact Center providing an extensive range of inbound and outbound services around the clock. Our expertise is in delivering Business Process Outsourcing (BPO) services to regional clients operating across a spectrum of industries from Banking, Insurance, Retail, Telecom, Utilities to Airlines and Public Sector.
Our technically robust systems focus on:
• Automated Call Distribution – ACD
• Automated IVR
• Skill based Routing
• Video Contact Center
• Chat & e-mail Support
• Campaign Management
• Social Media Management
• Workflow Management System
Our world class Contact Center facility, based in Bahrain, is dedicated to customer contact services using state of the art technology and staffed by trained workforce committed to meeting and exceeding customer expectations. Our Contact Center is capable of rising to the challenges of today’s dynamic business environment without compromising on quality or customer care.
Invita promises to provide powerful solutions which offer the capabilities and resources to allow our clients to transform their businesses into efficient and flexible organizations. Our services and solutions are tailored to suit the critical needs of an organization and provide a competitive edge allowing our clients to stay ahead of the competition.
At the forefront of Invita’s success is a dynamic and vastly-experienced leadership made up of the Board of Directors and Management Team with extensive experience, deep domain knowledge and expertise operating in the banking, insurance, airline and retail industries.
With exciting plans to expand operations throughout the GCC region and in-depth knowledge of our industry and processes, Invita is the best choice to ensure your business succeeds.