We continue to evolve with the latest technology so that our customers are provided with the best and most up-to-date products available to ensure they stay ahead of the game. Our leading edge Contact Center technology can help you transform your organization’s interactions with your customers and the way it develops and enriches client relationships.
We believe that technology is a service, rather than a product. Our services offered are on par with international standards and best practice.
Utilizing CosmoCom’s leading Contact Center On-Demand technology, we can revolutionize the way in which businesses serve their customers. Providing cost-effective alternatives in Customer Relationship Management and Contact Center services, our infrastructure allows businesses to reduce their technology and servicing costs, whilst enhancing the overall customer experience.The main features of this technology are:
• Virtual Contact Center
• Multi-channel ACD with Universal Queuing (UQ)
• Mature, Field-Proven, Patented All-IP Design
• Recording and Quality Monitoring
• Hosting and Multi-Tenant Features