Invita Inks Deal with Royal Bahrain Hospital
Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, has signed a contract with Royal Bahrain Hospital for Cloud Contact Center Services.
Royal Bahrain Hospital, an ACHSI and Diamond Accredited healthcare provider, will gain access to the latest Contact Center technology provided by Invita to ensure the highest quality of services to their customers.
Explaining the deal further, Mr. Jacob Thomas, Group Director – Operations & Projects (GCC) at KIMS Healthcare Group says: “We believe in process innovation and providing high quality services to our customers. Our engagement with Invita will ensure more efficiency, accuracy and quick response to our customers.”
Invita supports the objectives of Royal Bahrain Hospital to consistently respond to customer queries in a speedy, efficient, and streamlined approach.
Invita’s Contact Center technology enables easy day-to-day operations rendered by Royal Bahrain Hospital and capacitates the Contact Center agents to enhance the services offered to customers.
Mr. Rahul Bhalla, CE, Invita mentioned: “Our partnership with Royal Bahrain Hospital fulfills Invita’s promises to provide powerful solutions which offer the capabilities and resources to allow the client to transform the business into an efficient and flexible organization. Providing software as a service rather than a product, enables Invita to deliver quality while maintaining low costs”.